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Website accessibility

A man in hi-vis working on a laptop placed on a dining table inside a home

We want to ensure that everyone can shop the way they need

Our commitment to digital accessibility

We are dedicated to creating an inclusive shopping experience by striving to make our website accessible to all customers. We recognise that while we are working toward full accessibility, there are areas that still need improvement.

Guidelines and approach

We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.2 AA standards. Accessibility is integrated into our design and development processes, and we actively educate our teams on its importance.

To work towards an accessible website:

  • We perform daily automated accessibility tests on key areas of our website.
  • Our features are tested with screen readers, including VoiceOver, and evaluated for contrast compliance and other accessibility standards.

Accessibility features on our website

We’ve implemented several features to improve your browsing and shopping experience:

  • Skip links to allow you to jump directly to main content.
  • Captions for most videos to ensure full comprehension.
  • High-contrast to improve readability.
  • Clear headings and structure for easier navigation.
  • Focus indicators for keyboard users.
  • Descriptive link text for better context.
  • Alt text for most images to aid screen reader users.

Supported browsers and technology

Our website is optimised for use across modern browsers and devices, ensuring a consistent experience whether you're on a desktop or mobile device.

Known limitations

We are aware that some areas of our website are not yet fully accessible, and we are actively working on improvements in the following areas:

  • Some PDFs are not fully accessible.
  • Certain JavaScript elements may pose challenges with some assistive technologies.
  • Zoom functionality may not work as expected in some cases.
  • Maps and interactive elements may be difficult to navigate.
  • Some third-party services or plug-ins may not fully comply with accessibility standards.

Help us improve

We welcome your feedback. If you encounter any accessibility barriers or have suggestions to help us improve, please Contact Us.

We appreciate your input as we continue working toward a more accessible web experience for all.