Bunnings Chip AI Assistant terms and conditions

Bunnings Chip AI Assistant T&Cs – July 2026

Hi there, Bunnings has developed a generative artificial intelligence (GenAI) Chatbot (Chip AI Assistant) designed to assist you with finding information and answering questions about the New Zealand PowerPass Pro Rewards Program (the Program). The Chip AI Assistant may only be used to obtain general information about the Program (Permitted Purpose).

The Chip AI Assistant does not access any user-specific account, membership or transaction data, and does not provide information about the New Zealand PowerPass Pro Rewards Program, which is subject to separate terms and conditions.

The Chip AI Assistant will be made available on the Bunnings Trade Website to all users – both logged-in and guests (Eligible Users).

While it may seem like a Bunnings team member is responding to your queries, please note that all responses are generated by the Chip AI Assistant and not by a human.

By interacting with the Chip AI Assistant, you agree to the Terms and Conditions (T&Cs) below. These T&Cs explain your and our respective obligations in relation to the Chip AI Assistant, so please read them carefully. Your interaction with the Chip AI Assistant is voluntary. You will not be charged any fee, or receive any reward or incentive for interacting with the Chip AI Assistant, nor will you be reimbursed for any costs or expenses incurred in connection with your use of, or reliance on, the Chip AI Assistant or any responses generated by it (Output).

Any reference in the T&Cs to ‘you’ is also a reference to an ‘Eligible User’ and a reference to ‘Bunnings’, ‘we’ or ‘us’ means Bunnings Group Limited (ACN 008 672 179).

Use of the Chip AI Assistant

We grant you a non-exclusive, non-transferable, limited and revocable licence to use the Chip AI Assistant solely for the Permitted Purpose.

You agree not to:

• allow any other person to access or use the Chip AI Assistant through your Bunnings account or login credentials;
• copy, modify or attempt to reverse engineer or otherwise gain access to any software component of the Chip AI Assistant;
• introduce any virus, worm, defect, ‘Trojan Horse’ or other malware to the Chip AI Assistant;
• use the Chip AI Assistant other than for the Permitted Purpose; or
• use the Chip AI Assistant in any manner that is harmful, misleading, discriminatory, threatening, defamatory, vulgar, or is otherwise illegal.

You are responsible for all prompts, messages and other data that you provide to the Chip AI Assistant (Input), and you must ensure that your Input does not breach any applicable laws or these T&Cs.

Information Collection

Bunnings collects and stores information provided by you during your interactions with the Chip AI Assistant, including questions you submit and links you access through it.

We ask that you do not submit any personal information, confidential information, sensitive data, work that is protected by copyright or other information that you do not have the right to disclose. Any personal information collected through the Chip AI Assistant, will be handled in accordance with the Bunnings' Privacy Policy.

Your feedback

You may provide, and we may receive, feedback, suggestions, comments, recommendations or other communications (Feedback) regarding the Chip AI Assistant, and we may request such Feedback from you (whether directly, or via an agent or contractor of ours. You agree that we are free to use, reproduce, license and exploit the Feedback, including to improve and enhance the Chip AI Assistant, without any obligation or compensation of any kind to you. You hereby assign to us all intellectual property rights, if any, in the Feedback.

Data Usage

The data we collect is used to respond to your queries, provide information about the Program, help us better understand and meet our customers' needs, respond to Eligible Users' Feedback, and to support, maintain and improve the Chip AI Assistant.

Eligible Users' Inputs are not used to train large language models (LLMs), including those that power the Chip AI Assistant.

Non-Anonymitty

The Chip AI Assistant is available to all visitors to the Bunnings Trade Website. If you are signed in to your Bunnings ID when interacting with the Chip AI Assistant, your interactions may be identifiable through your Bunnings ID and IP address. If you do not interact with the Chip AI Assistant, we will not retain a record of your Bunnings ID.

Data Retention

Data collected from Eligible Users’ interactions with the Chip AI Assistant will be encrypted. Logs used for analytics and operational purposes are retained for 180 days after an Eligible User’s PowerPass account has been cancelled. Eligible Users may access their chat history for up to 30 days, unless they choose to delete any part of it earlier. Content deleted by an Eligible User may continue to be retained and accessible by Bunnings until the end of the applicable retention period.

Disclaimers

You acknowledge and accept the following:

• We provide the Chip AI Assistant on an “as-is” basis. To the maximum extent permitted by law, we make no guarantees or warranties (whether express or implied) that the Chip AI Assistant or any Output will be accurate, complete, current, reliable, available, secure, uninterrupted or fit for any particular purpose.
• The Chip AI Assistant is an evolving digital tool that is powered by a third-party LLM. The Chip AI Assistant may generate content that is misleading, inappropriate or potentially offensive, and which may not reflect Bunnings’ views or values.
• The Chip AI Assistant provides general information about the Program only and does not provide financial, taxation, legal or other professional advice. Any Output is general in nature and does not take into account your individual circumstances.
• You should not rely on the Chip AI Assistant or any Output as your sole source of information about the Program. You should refer to the official Program terms, policies and materials, which prevail to the extent of any inconsistency with any Output.
• If the Output includes a link to a third-party website, your access to that link is at your own risk. Links to such third-party websites do not imply any recommendation or endorsement by Bunnings any content on those sites.

Liability

To the maximum extent permitted by law, Bunnings is not liable for any loss arising from your use of, or reliance on, the Chip AI Assistant or any Output.

Term and Termination

These T&Cs will continue in effect until termination in accordance with this clause.

We may terminate these T&Cs, or limit, suspend or revoke your access to the AI Assistant for any reason at any time and with immediate effect upon giving notice to you.

Upon termination of these T&Cs, all and rights granted to you under these T&Cs will also terminate. You must cease access and use of the Chip AI Assistant, failing which we may revoke or disable your access.

The obligations under these T&Cs that are expressed to or which by their nature are intended to, survive termination will survive termination and continue in full force and effect.

Other provisions

We may update these T&Cs from time to time. The current version will be made available where the Chip AI Assistant is accessed, and your continued use of the Chip AI Assistant after any update constitutes acceptance of the updated T&Cs.

We may modify the Chip AI Assistant (including its features and functionality) from time to time.

These T&Cs and any dispute arising out of or in connection with these T&Cs are governed by the laws of Victoria, Australia. The Bunnings Website Term also apply to your use of and access to the Chip AI Assistant.

Contact information

If you would like further information, wish to provide Feedback, encounter any inappropriate content or experience discomfort with respect to the Chip AI Assistant, please contact Bunnings by sending your email to DigitalAIChatbot@bunnings.com.au or for further support, visit our Contact Us page.