How to reset your password

Step 1.

Select the account icon in the website header followed by the red sign in button. 

Step 2.

Select the forgot password link under the red sign in button. 

Step 3.

Enter your PowerPass username or email address used to register your account. If a corresponding account is found, we’ll send you an email to reset your password. 

Step 4.

Check your email inbox. You should receive an email from the Bunnings PowerPass Team containing a red ‘Reset password’ link, select the button to continue. If this link does not work, you can opt to enter the code instead. 

Didn’t receive an email?

• Your forgotten password email should arrive in your inbox within 1 minute.

• Check your spam and junk mail folders.

• Ensure your username or email address is spelt correctly.

Step 5.

After selecting the reset password link in the email, a new page browser window should appear. If SMS 2 Factor Authentication is enabled, you’ll see a prompt to receive a code via text message. Enter the code and click ‘Verify’.

Can’t access your device for 2FA?

Call our PowerPass Accounts Team on 0800 800 695 or email PowerPass@bunnings.co.nz

Step 6.

Enter, then repeat your new password in the text fields. Ensure your new password meets the minimum password requirements listed. Select the red ‘Reset Password’ button to continue.

Step 7.

Upon successful password reset, you will be signed in automatically and taken to your account dashboard.

(If you have pre-saved your username and password you must re-enter in your new password you just created)

Having issues with your new password?

Ensure you are entering the correct username. In many cases, your email address is not your Username and will not be accepted.

Forgot your username? Select 'Forgot username' to recover your account username.